Articles in Markdown
Write articles in plain Markdown – with headings, lists and links, without a cumbersome editor.
Module: Knowledge Base
Your team's knowledge in one place
An internal knowledge base for processes, guides and answers – structured into categories, written in Markdown and anchored directly in your ERP.
What is Knowledge Base?
A knowledge base is a central collection of articles in which a company captures its internal knowledge – such as process descriptions, how-to guides and answers to recurring questions. In VertooERP it is intended solely for your team and is not public. Instead of searching for knowledge across emails, chats and scattered documents, your team finds it in one fixed, searchable place.
Challenges
Knowledge that lives only in people's heads and inboxes costs time every day. Many SMEs recognise these problems:
Knowledge is scattered
Guides and answers sit in emails, chats and individual files – no one knows where the current version lives.
Knowledge gets lost
When an experienced colleague leaves, their knowledge often goes with them because it was never written down.
The same questions again
New team members ask recurring questions that others have to answer from scratch every single time.
No clear status
Without an approval step, outdated drafts circulate alongside current versions – and nobody knows which one applies.
Features
Knowledge Base in detail
The knowledge base in VertooERP is deliberately lean and practical – with the building blocks a team actually needs:
Categories
Organise articles into clear categories so your team can quickly find the topics it needs.
Tags
Assign tags to label articles across topics and pull up exactly what you're looking for.
Publishing workflow
Work with Draft and Live statuses – so it's always clear which articles are already in force.
RAG-ready for the AI assistant
Your articles can serve as a knowledge source for the local AI assistant, delivering answers from your own knowledge.
FAQ
Questions about Knowledge Base
Is the knowledge base publicly accessible?
No. The knowledge base is an internal knowledge base intended solely for your team. It is not public and is not designed as a customer-facing help centre.
What format are articles written in?
Articles are written in Markdown. This lets you structure text with headings, lists and links, without needing a complicated editor.
How does the knowledge base relate to the AI assistant?
The articles are RAG-ready: they can serve as a knowledge source for the local AI assistant, so it can answer questions based on your own documented knowledge.
More in the ERP
More modules
A fit for your industry
Bring your team's knowledge together
Use VertooERP's knowledge base to build a central foundation for internal knowledge – structured, searchable and ready for your AI assistant.
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